Frequently Asked Questions
How can I contact customer support?
You can reach us through our Contact Us page. We aim to respond to all inquiries within 24–48 hours.
What if I received a damaged or wrong item?
We sincerely apologize if this happens! Please contact us immediately with your order number and a photo of the item, and we'll make it right as quickly as possible.
How do I return or exchange an item?
To start a return or exchange, please reach out to our support team via the Contact Us page with your order number and reason for return. We'll guide you through the process.
What products does Senvya offer?
We offer a curated selection of high-quality products. Browse our collections to find what suits you best.
How do I place an order?
Simply browse our store, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment options available at checkout.
How long does shipping take?
Shipping times vary depending on your location. You will receive an estimated delivery date at checkout. Once your order is shipped, you'll receive a tracking number via email.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.
Can I track my order?
Absolutely! Once your order is dispatched, you'll receive a confirmation email with a tracking link so you can follow your package every step of the way.
What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us within 30 days of receiving it to initiate a return or exchange.
Our customer support is available Monday to Friday: 8:00 AM – 8:30 PM.
Average response time: 24 hours