Shipping Policy
Shipping Policy
Last updated: July, 2026
Thank you for shopping at Senvya. This Shipping Policy outlines how we process and deliver your orders.
1. Order Processing Time
All orders are processed and dispatched within 1–2 business days of purchase. Orders are not processed or shipped on weekends or public holidays.
You will receive an order confirmation email as soon as you place your order, and a separate shipping confirmation email with tracking information once your order has dispatched.
2. Shipping Times
Once dispatched, delivery times are as follows:
| Destination | Estimated Delivery Time |
|---|---|
| International | 7–12 business days |
Please note that these are estimated delivery times and not guaranteed. Delivery times may vary due to customs processing, local courier delays, high order volumes, or other circumstances outside our control.
Total estimated time from order to delivery: approximately 8–14 business days (1–2 days processing + 7–12 days shipping).
3. Shipping Costs
We offer complimentary worldwide shipping on all orders, ensuring your purchases arrive at your doorstep at no additional cost.
4. Order Tracking
Once your order ships, you'll receive a tracking number via email so you can follow your package's journey to your door. Please allow 24–48 hours after receiving your tracking number for tracking information to update.
5. Customs, Duties, and Taxes
For international orders, your order may be subject to import duties and taxes, which are levied once the package reaches your destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing your order.
6. Multiple Items in One Order
If you order multiple items, they may ship separately from different fulfillment locations and arrive at different times. You will receive tracking information for each shipment.
7. Delayed or Missing Orders
If your order hasn't arrived within the estimated delivery window, please contact us. with your order number, and we'll investigate and assist you promptly.
8. Incorrect Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately and we'll do our best to update it before dispatch.
9. Contact Us
If you have any questions about your shipment, please reach out to us at support@senvya.com